Returns Policy

Our commitment to you:

At Luceat Lux Group, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out, so we've created this hassle-free return policy to make the process as smooth as possible.

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Eligibility for returns:

  • New and unused parts: To be eligible for a return, the part must be new, unused, and in its original packaging with all tags and labels attached.
  • Timeframe: You can return eligible items within 30 days of the purchase date.
  • Proof of purchase: You'll need to provide a copy of your original invoice or order confirmation as proof of purchase.

Non-returnable items:

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For safety and hygiene reasons, the following items are generally non-returnable:

  • Special order parts: Parts that were specially ordered for you.
  • Electrical parts: Unless defective.
  • Opened or installed parts: Any part that has been installed or shows signs of use.
  • Damaged parts: Parts damaged due to improper handling or installation.

Return process:

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  1. Contact us: Before returning any item, please contact our customer service team at [phone number] or [email address] to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely: Pack the item in its original packaging with all accessories and documentation. Clearly mark the RMA number on the outside of the package.
  3. Ship the item: Ship the item back to us at the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong part shipped).
  4. Inspection: Once we receive the returned item, we'll inspect it to ensure it meets the return criteria.
  5. Refund or exchange: If the return is approved, we'll issue a refund to your original payment method or offer an exchange, depending on your preference. Please allow [number] business days for the refund to be processed.

Defective parts:

If you receive a defective part, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs.

Exceptions:

In certain situations, we may make exceptions to this policy at our discretion.

Contact us:

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If you have any questions about our returns policy, please don't hesitate to contact our customer service team. We're here to help!